Premier Support Renewal Frequently Asked Questions

Premier Support is our support service agreement and can be purchased for $99/user/year for Generator.

Premier Support entitles you to the following:

• Free product enhancement updates.
• Guaranteed free upgrade to the next version of CodeSmith Generator.
• Ability to renew the support subscription.
• Access to bug fixes and nightly builds without waiting for official releases
• Access to technical support help from the CodeSmith support staff with a guaranteed response time of 48hrs*.

Each purchase of a Generator license comes with 30 days of Premier Support and can be upgraded to a year. If you renew you Premier Support within that 30 days there are no catch-up costs!

Users without Premier Support will be charged a $75 support fee per incident.

You can contact support using the contact us page. Any support emails that we receive from users who have purchased Premier Support will be automatically redirected to the Premier Support queue.

*Technical support for the open source .netTiers templates is provided by the .netTiers team on the .netTiers GitHub page.